Return & Exchange Policy

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All sales of books, templates and prepaid consulting services are non-refundable and non-returnable.

We will only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at exchanges@healthcarecoe.org with details of the product and the defect.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

There are no refunds for unused prepaid consulting services not utilized by their expiration date.


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Upcoming Speaking Events

AHIMA CSA Leadership Symposium
Impacting Leadership in Healthcare
Chicago, IL
July 13, 2018

Becker’s Hospital Review 4th Annual Health IT + Revenue Cycle Conference
Population Health {Panel}

Diversity in the Boardroom {Panel}
Hyatt Regency, Chicago
September 19-22, 2018

ACHE-SETC 6th Annual Leadership Conference
Leadership Development for Developing Leaders {Panel}

5 Steps to Improving Healthcare Leadership {Presentation}
Texas Woman’s University – Texas Medical Center
Houston, TX
October 10, 2018

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