Return & Exchange Policy


All sales of books, templates and prepaid consulting services are non-refundable and non-returnable.

We will only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at with details of the product and the defect.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

There are no refunds for unused prepaid consulting services not utilized by their expiration date.

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Upcoming Speaking Events

Becker’s Hospital Review 9th Annual Meeting
The Personalized Leadership Journey
Chicago, IL
April 14, 2018

MEGA – Predictive Analytics World
The DataScienceStein Approach to Building a Data Science Function
Las Vegas, NV
June 5, 2018

Becker’s Healthcare 16th Annual Spine, Orthopedic and Pain Management-Driven ASC Conference + The Future of Spine
How Leadership is Like Golf
Chicago, IL
June 16, 2018

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Upcoming Training


Professional Leadership Training  (Private ASC Client Online)

Professional Leadership Training  (Private Hospital Client Onsite)