Process Study – Conclusions

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Based on these results, organizations might be overemphasizing technology to the detriment of good processes. This continuum misalignment can be illustrated by an inverted triangle as in the diagram below with the technology receiving the most emphasis and process receiving the least. A successful transformation involving technology must involve all three continuums equally. The choice and deployment of technology is just as important as training personnel which is just as important as the workflow design or redesign. Any attempt to do otherwise will result in failure. This failure could come in the form of poor physician acceptance, missed diagnosis information or unrecorded diagnosis information.

continuum alignment 50p

Overview  |  Methodology  |  Results  |  Conclusions  |  Commentary


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